Infrastructure and Application Monitoring
Complete visibility into infrastructure and application performance
Obtaining visibility into the health of your applications is the first step to detecting critical failures or breakdowns - before they result in costly downtime.
Streamline processes, mitigate system degradation & revenue loss
GNi™ CentralView Basic provides monitoring of infrastructure resources, validation and filtering of alerts and escalation of issues. The infrastructure and network are continuously monitored and managed to ensure availability and optimal performance. Alerts are first filtered to ensure that your IT systems are not flooded by notifications resulting from a single issue. Filtered and validated issues are then escalated to your IT systems based on a predetermined escalation process.
Proactive monitoring, remediation & accountability
GNi™ CentralView Plus provides proactive remediation based on pre-determined operating procedures, maintenance, preliminary audits and health checks. Complete accountability and transparency is maintained through Level 1 auditing, dashboard and reports, shared services model and ticketing automation. Health check reports are also offered as an optional service to acquaint customers with unusual trends or warnings related to IT infrastructure.
Deep incident remediation, root cause analysis remediation, proactive system administration, user provisioning and system deployments are offered as on-demand upgradable services.
Total infrastructure management
GNi™ CentralView Premium is an all-inclusive, total infrastructure management service. With CentralView Premium, GNi becomes your strategic IT partner to help reduce total cost of ownership and focus on core initiatives while taking over routine, yet mission critical maintenance activities. CentralView Premium service offers proactive application management, monitoring, validation and remediation with event escalation. This is critical for messaging, collaboration, storage and web related applications like email servers, portals, dashboards, storage devices and web services. GNi Application Monitoring ensures greater visibility into the status and working of the application to detect mission critical failures or breakdowns.
Application monitoring services from GNi allow enterprises to maintain full control of their IT investments and infrastructure while outsourcing day-to-day management and support of their entire application environment. With our specialized GNi Application Monitoring services, we manage and support your applications to ensure optimal system performance and management. CentralView Premium also provides complete service desk support and a dedicated service delivery team.
