GNi's staff has expertise in support for broad range of equipment, Operating Systems, software, applications, networking and security. We pride ourselves and grow our business based upon the excellence of support we consistently deliver to our customers. We extend our customers' support infrastructure, augment their resources and deliver quality service 24x7x365.
GNi uses a unique methodology call P.O.W.E.R., Processes Organized With Efficient Resources. This methodology differentiates GNi in our ability to grow our customer base quickly and address peak service periods without experiencing the problems faced by many of our competitors.
Network Operations Centers (NOC)
GNi has built state of the art NOCs at each of our data center facilities. Our NOCs are staffed with senior engineers who specialize in security, network monitoring, fault monitoring, problem resolution, and disaster recovery. Our staff provides basic support such as systems administration through complex problem management and resolution.
Our security and computer engineers support monitor your systems and networks 24x7x365 to provide round the clock service for your mission-critical systems, applications and networks. We guarantee our customers 99.9% uptime with our SLA.
Remote Hands
GNi can provide on-site support to accommodate our customers' requirements whether they need to relocate their data centers, consolidate operations, install systems, deploy networks or fix existing problems and more. Whatever our customers' needs may be for assistance in their data centers and network operations, GNi can help.
Technologies Supported
Our focus is to provide support to meet the needs of our unique and varied customer ranging from small business to the mid-size enterprise. We support a broad range of leading edge and legacy technologies and we provide the expertise to manage complex environments and technology infrastructures. Click here for a list of the technologies that we support.
Service Level Agreement (SLA)
Service Level Agreements are part of the standard GNi solutions offerings to guarantee uptime and availability for our customers and their customers. GNi provides our customers a guarantee to have their content available for http access by third parties 99.9% of the time. We provide coverage for all of the systems and devices connected to your network. We contact our customers to notify them of problems and resolutions, and we provide custom reporting of systems and networking problems and performance. GNi SLAs are customizable to meet our customer's specific needs.