FAQs

  1. How is GNi funded?
    We are a privately held company funded by our investors, clients and owners.
  2. How did GNi get started?
    We began with a group of engineers who recognized that our customers' needs were being overlooked or ignored by the service and support companies they were using at the time. Our company was built by solving the existing problems and issues of our customers.
  3. Who are your customers?
    Our customers are small businesses, mid-size enterprises small and growing game and media companies who are looking for change or growth without over burdening their existing staff. Our customers seek to reduce their operational and infrastructure costs while gaining flexibility. 
  4. Why do Fortune 500 companies use GNi?
    They choose GNi based upon referrals, costs, and above all our track record for actually delivering the solution, not just planning it for 90 days.
  5. Where do you provide service?
    We provide service globally with a heavy emphasis currently in the United States.
  6. Do you provide "burstable" support?
    Yes, we provide burstable support on demand at 95% usage to address unexpected peak demands and to ensure continuous access.
  7. What is GNi's network connectivity?
    GNi provides multi-homed networks with dual entrance points to the "Internet Cloud" at all of our data center facilities.
  8. Are your SLAs customizable?
    Yes, GNi works with each individual client to customize our standard SLA to meet their specific and varied requirements.
  9. What's different about your relocation services?
    GNi has pre-existing relationships with a large number of Tier 1 facilities managers and technology vendors so that we can deliver relocations more rapidly and at a lower cost. We strictly adhere to industry standard BISCI for our implementations. We offset our customers' capital expenses through strategic sourcing.
  10. What's different about your SAN offering?
    Our SAN offering is highly scalable offering our customers more flexibility than most. We can reconfigure "on the fly" to deliver change requests and we deliver the very highest level of reliability available in the industry today.